If you’re looking to exchange your order for whatever reason, we're here to help! We offer free exchanges if your package contains broken crystals. Please share an unboxing video for claims within 24 hours of receiving the package
Discounted items are final and cannot be returned or exchanged
One way return shipping is covered for damaged deliveries and bracelets under 2 years of breakage warranty.
Shipping charges apply on items rejected for non damaged or non responding customers.
A refund will be granted within 7-10 working days after receiving and reviewing products that are sent back to store by you.
Payment gateway charges, if applicable, will not be refunded.
These are billed directly by the payment gateway companies and are non refundable.
No refund or exchanges on jewellery
Gempossible does not guaranty resale and may not provide exchange offers to customers who have purchased minerals, geodes, specimens or jewellery depending on company interest.
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